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Nightmare Cisco customer product deployments

There's a new rumor Cisco will shut down its alleged ill-fated money-losing Collaboration Business Unit by end of this calender year (2015) and integrate some of those products with other offerings.

However most revealingly, the below conference call video shows Cisco's Senior Director of WebEx Engineering, Robert Ryan, discussing a list of nightmare Cisco customer product deployments with 10 distraught and very frustrated Cisco executives.

New York City:   Sun, 10/26/14 - 5:22pm    View comments

Play the internal video which was deleted by Cisco's legal team in a complaint to Youtube

Note: If the screen says it needs your permission to play, just right click it and give your permission.

The above conference call video features the following distraught and very frustrated Cisco executives:

  1. Sonny Laurro - Cisco's Manager Systems Engineering
  2. Karl Hauck - Cisco's Collaboration Solutions Engineer
  3. Tom Cook - Cisco's Senior Systems Engineer Manager
  4. Tim Davis - Cisco's Senior Systems Engineer
  5. Robert Ryan - Cisco's Senior Director of WebEx Engineering
  6. Ryan Hicks - Cisco's Systems Engineer III
  7. Gordon Scott - Cisco's Account Manager/Collaboration Specialist
  8. Paul Forsberg - Cisco's Account Manager, Department of Defense
  9. Mike Gilbert - Cisco's Collaboration Specialist
  10. Pete DePalma - Cisco's Consulting Systems Engineer
  11. Tim Wellborn - Cisco's Systems Engineer IV

Here's a sample of the video's revelations:

  1. 1:39 Time Mark

    They discuss what's not happening at Cisco Corporate that's causing nightmare Cisco product deployments for the following customers.


  3. 3:51 Time Mark

    Discussion of the nightmare Cisco product deployment issues being suffered by the following customer:


  5. 5:44 Time Mark

    Cisco's product has been a nightmare at every deployment nationwide for the following customers:


  7. 9:52 Time Mark

    A Cisco executive admits that Cisco's product is so confusing and complex that Cisco's Account Managers refuse to even discuss the product with customers.


  9. 10:56 Time Mark

    A Cisco executive admits that his customer with perhaps the largest deployment in Cisco's customer base:


    Continues to have a troublesome environment and is looking to buy from Cisco's competitors (after battling for 1½ years with Cisco's products).


  11. 13:09 Time Mark

    A Cisco executive admits that when looking from Cisco's corporate perspective, it makes sense that decisions will have to be made that "harm" Cisco's customers!


  13. 19:11 Time Mark

    A Cisco executive admits that even though Cisco's customers have invested millions of dollars into Cisco's equipment, Cisco's now changing architectures and NOT supporting the converged solution.


  15. 21:11 Time Mark

    A Cisco executive asks Cisco's Senior Director of WebEx Engineering, Robert Ryan, to define the word "works."

    Why would he do that?

    Well, the Cisco executive then complains about outdated code and outdated product that simply just don't work.


  17. 26:44 Time Mark

    Cisco's Senior Director of WebEx Engineering, Robert Ryan, brags with a PowerPoint slide that shows 15 open customer found defects among 10 million lines of Cisco software code.

    Astonishingly, a Cisco executive then responds that it's NOT defect issues, but behavioral issues that are causing nightmare customer deployments.

    This appears to go right over the head of Cisco's Senior Director of WebEx Engineering, Robert Ryan.


  19. 37:06 Time Mark

    A Cisco executive gives further details on the nightmare deployment of Cisco customer:


    Intersil found so many defects in documentation that it opened TAC cases every step.


  21. 52:51 Time Mark

    A Cisco executive states for the record that it's a 100% issue effecting all his customers, including:

    Sears Home Improvement

    He further states that Cisco's documentation errors are consuming his customers.


    What's your take?

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