BradReese.Com Cisco Hardware Quotes Call Toll Free 877-549-2680 or 828-277-7272

Home About Repair Power Supplies Refurbished Blog Quick Links Site Map Contact Us

 
Brad Reese speaks out
Learn more about Brad Reese...
Archive
  Help

Aironet

Power Supplies

VoIP Gateways

Cisco Repair

Refurbished Cisco

Cisco CPQRGs

New Cisco

New HP ProCurve

Cisco Tools

Competitive Lab Tests

Tech Forums

How-to Tutorials

CCIE Gossip

Blogroll

 
View archive of Brad Reese speaks out

Subscribe

Nightmare Cisco customer product deployments

There's a new rumor Cisco will shut down its alleged ill-fated money-losing Collaboration Business Unit by end of this calender year (2015) and integrate some of those products with other offerings.

However most revealingly, the below conference call video shows Cisco's Senior Director of WebEx Engineering, Robert Ryan, discussing a list of nightmare Cisco customer product deployments with 10 distraught and very frustrated Cisco executives.

New York City:   Sun, 10/26/14 - 5:22pm    View comments
 

Play the internal video which was deleted by Cisco's legal team in a complaint to Youtube

Note: If the screen says it needs your permission to play, just right click it and give your permission.
 

The above conference call video features the following distraught and very frustrated Cisco executives:

  1. Sonny Laurro - Cisco's Manager Systems Engineering
  2. Karl Hauck - Cisco's Collaboration Solutions Engineer
  3. Tom Cook - Cisco's Senior Systems Engineer Manager
  4. Tim Davis - Cisco's Senior Systems Engineer
  5. Robert Ryan - Cisco's Senior Director of WebEx Engineering
  6. Ryan Hicks - Cisco's Systems Engineer III
  7. Gordon Scott - Cisco's Account Manager/Collaboration Specialist
  8. Paul Forsberg - Cisco's Account Manager, Department of Defense
  9. Mike Gilbert - Cisco's Collaboration Specialist
  10. Pete DePalma - Cisco's Consulting Systems Engineer
  11. Tim Wellborn - Cisco's Systems Engineer IV

 
Here's a sample of the video's revelations:
 

  1. 1:39 Time Mark

    They discuss what's not happening at Cisco Corporate that's causing nightmare Cisco product deployments for the following customers.


  2.  

  3. 3:51 Time Mark

    Discussion of the nightmare Cisco product deployment issues being suffered by the following customer:


  4.  

  5. 5:44 Time Mark

    Cisco's product has been a nightmare at every deployment nationwide for the following customers:


  6.  

  7. 9:52 Time Mark

    A Cisco executive admits that Cisco's product is so confusing and complex that Cisco's Account Managers refuse to even discuss the product with customers.


  8.  

  9. 10:56 Time Mark

    A Cisco executive admits that his customer with perhaps the largest deployment in Cisco's customer base:

    Amedisys

    Continues to have a troublesome environment and is looking to buy from Cisco's competitors (after battling for 1½ years with Cisco's products).


  10.  

  11. 13:09 Time Mark

    A Cisco executive admits that when looking from Cisco's corporate perspective, it makes sense that decisions will have to be made that "harm" Cisco's customers!


  12.  

  13. 19:11 Time Mark

    A Cisco executive admits that even though Cisco's customers have invested millions of dollars into Cisco's equipment, Cisco's now changing architectures and NOT supporting the converged solution.


  14.  

  15. 21:11 Time Mark

    A Cisco executive asks Cisco's Senior Director of WebEx Engineering, Robert Ryan, to define the word "works."

    Why would he do that?

    Well, the Cisco executive then complains about outdated code and outdated product that simply just don't work.


  16.  

  17. 26:44 Time Mark

    Cisco's Senior Director of WebEx Engineering, Robert Ryan, brags with a PowerPoint slide that shows 15 open customer found defects among 10 million lines of Cisco software code.

    Astonishingly, a Cisco executive then responds that it's NOT defect issues, but behavioral issues that are causing nightmare customer deployments.

    This appears to go right over the head of Cisco's Senior Director of WebEx Engineering, Robert Ryan.


  18.  

  19. 37:06 Time Mark

    A Cisco executive gives further details on the nightmare deployment of Cisco customer:

    Intersil

    Intersil found so many defects in documentation that it opened TAC cases every step.


  20.  

  21. 52:51 Time Mark

    A Cisco executive states for the record that it's a 100% issue effecting all his customers, including:

    Sears Home Improvement

    He further states that Cisco's documentation errors are consuming his customers.


  22.  


    What's your take?

    Contact Brad Reese

    Brad's Favorite Story Picks

    1. Cisco's rewarding top talent during the firing of 6,000 employees
    2. Cisco's Frank D'Agostino questions credibility of VMware's Dominick Delfino
    3. Huawei appears to be eating Cisco's lunch in Russia
    4. Rumor DOJ fed up with the exorbitant amount of FCPA claims filed against Cisco
    5. Leaked traffic figures show Cisco's cloud growth has become nonexistent
    6. Niels Furu the EMEA sales vice president who delivered Cisco's highest gross margin has quit
    7. Rumor Cisco has hired lawyer Richard J. Nelson to sue the world's most elite Cisco dealers
    8. Urgent need to hire Cisco Nexus and ASR 9000 bug scrub engineer
    9. Wall Street calls for splitting Cisco into 2 separate businesses
    10. Cisco's using layoffs to tee up payroll costs of channel partners
    11. Cisco's Next Generation Firewall (NGFW) product managers have skedaddled
    12. Jeff White former President of Cisco India to lead global sales at Extreme Networks
    13. Why HP is going to buy VMware (i.e. EMC)
    14. Cisco CEO John Chambers disparages Chief Information Officers (CIOs) as being totally irrelevant
    15. Turmoil hits the top leadership of Cisco Security
    16. During Cisco's huge layoff Padmasree Warrior is shamelessly self-promoting herself as the next Cisco CEO
    17. Intel security vs. Cisco security
    18. Cisco's top cloud expert and youngest board director resigns
    19. Aruba Networks clobbers Cisco in critical capabilities Gartner Report
    20. View the archive of Bloggers speak out on BradReese.Com
     
    Subscribe
    comments powered by Disqus

Supplement Cisco SMARTnet Contracts

 

©2014 Alliance Networking LLC - Home - About - Repair - Power Supplies - Refurbished - Blog - Quick Links - Site Map - Contact Us